Returns and Exchanges

All about Returns and Exchanges

What should I do if the product I order is damaged?

Please get in touch with us using our contact form. We will review your complaint and respond as quickly as possible. You can exchange the damaged product in the original packaging. As soon as we have received the damaged product, we can send you a replacement at no cost to you.

I’m not satisfied with my product. Can I return it?

You can return products within 14 days of receipt. First, get in touch with us using our contact form. It is important that we receive the product undamaged and in its original packaging. Once we’ve received it, we can refund your purchase. We do not cover shipping costs on returns and exchanges.

I have a complaint. Who should I contact?

Please get in touch with us using our contact form. We will review your complaint and respond as quickly as possible.

Returns and Exchanges

You can return or exchange any product as long as it's undamaged and returned to us in its original packaging. Please be in touch with us by using our contact form or sending us an email at info@elliecashmandesign.com within 14 days of receiving your product. We will review your situation and respond as quickly as possible.

  • Once again, if you would like to return/exchange a product, It is imperative that we receive the product undamaged and in its original packaging. Once we’ve received it, we can refund or exchange your purchase. We do not cover shipping costs on returns and exchanges.
Damaged products

If your ordered product is damaged, please get in touch with us as soon as possible using our contact form. We will review your complaint and respond as quickly as possible. You can exchange the damaged product in the original packaging. As soon as we have received the damaged product, we can send you a replacement at no cost.