Customer Service

We offer wallpaper and fabric samples. The wallpaper samples are available as individual wallpaper samples or as a wallpaper sample book. The fabric samples are only available as individual samples.

We offer two types of wallpaper material: fleece and vinyl.

• Our non-woven fleece wallpaper is recommended for regular consumer use. The weight is 160 g/m2 and comes on a roll in strips that are 48.7 cm/19.17" wide. It has a smooth and matte finish.
• Our vinyl wallcovering consists of a non-woven fleece backing with vinyl finishing and is recommended for commercial/contract use. The weight is 350 g/m2 and comes on a roll in strips that are 125 cm/49.21" wide. It has a structured and slightly shiny finish.

The lead time is the time between you place your order and the time your order arrives at your address. All our products except wallpaper will be shipped immediately after you’ve placed your order. A wallpaper order takes a day or two longer since we print it to your custom needs. We usually print wallpaper once a week on Tuesday and ship it on Thursday or Friday. We ship worldwide via FedEx. You can choose between FedEx International Priority or FedEx International Economy.

NOTICE: FEDEX SHIPMENTS CAN BE DELAYED TO SERVICE DISRUPTIONS (as of April 7th, 2022). PLEASE CONTACT US IF YOU HAVE A DEADLINE. 

The shipping time for each service (under normal circumstances) is::

Europe
FedEx International Priority        1 - 2 days
FedEx International Economy    2 - 3 days

United States & Canada
FedEx International Priority        1 - 2 days
FedEx International Economy    4 - 5  days

Rest of the world
FedEx International Priority        2 - 4 days
FedEx International Economy    4 - 7 days

For example, if you live in the United States and you place your wallpaper order on a Monday, we'd (normally) print it on Tuesday, ship it on Thursday and you should receive it on Saterday with International Priority, and on Monday with International Economy. So, the lead time for a wallpaper order to the United States would approximately be 6-8 days.

All of our wallpaper is printed on demand to fit your specific measurements. Please find our comprehensive advice on how to measure your walls here.

Yes, we ship worldwide including the United States and Canada. However, before you order you have to select your (shipping) location first to get the correct currency, shipping cost and taxes. You can select your (shipping) location via the menu in the top right corner of our website. Or, click on United States, Canada or Europe & Other (for all other countries).

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