Customer Service

Top Questions

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What kind of samples are available?

We offer wallpaper and fabric samples. The wallpaper samples are available as individual wallpaper samples or as a wallpaper sample book. The fabric samples are only available as individual samples.

What types of wallpaper do you offer?

We offer two types of wallpaper material: fleece and vinyl.

  • Our non-woven fleece wallpaper is recommended for regular consumer use. The weight is 160 g/m2 and comes on a roll in strips that are 48.7 cm/19.17" wide. It has a smooth and matte finish.
  • Our vinyl wallcovering consists of a non-woven fleece backing with vinyl finishing and is recommended for commercial/contract use. The weight is 350 g/m2 and comes on a roll in strips that are 125 cm/49.21" wide. It has a structured and slightly shiny finish.
What is the lead time?

The lead time is the time between you place your order and the time your order arrives at your address. All our products except wallpaper will be shipped immediately after you’ve placed your order. A wallpaper order takes a day or two longer since we print it to your custom needs. We usually print wallpaper once a week on Tuesday and ship it on Thursday or Friday. We ship worldwide via FedEx. You can choose between FedEx International Priority or FedEx International Economy. The shipping time for each service depends on your location:

Europe
FedEx International Priority        1 - 2 days
FedEx International Economy    2 - 3 days

United States & Canada
FedEx International Priority        1 - 2 days
FedEx International Economy    4 - 5  days

Rest of the world
FedEx International Priority        2 - 4 days
FedEx International Economy    4 - 7 days

For example, if you live in the United States and you place your wallpaper order on a Monday, we'd (normally) print it on Tuesday, ship it on Thursday and you should receive it on Saterday with International Priority, and on Monday with International Economy. So, the lead time for a wallpaper order to the United States would approximately be 6-8 days.

How do I measure my walls?

All of our wallpaper is printed on demand to fit your specific measurements. Please find our comprehensive advice on how to measure your walls here.

What kind of adhesive to you recommend?

We recommend:

  • Wallpaper. Wallpaper is custom printed once a week (on Tuesdays).
  • Fabric. If your fabric is not in stock, production time is 3-4 weeks.
  • Cushions. If your cushion is not in stock, production time is 3-4 weeks.
  • Scarves. If your scarf is not in stock, production time is 3-4 weeks.
  • Samples. If your fabric sample is not in stock, production time is 3-4 weeks.

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Products

All Cusion, Fabric or Scarf related questions are answered here.

Orders

Everything related to your order, payment, discount or tax questions.

Delivery

Curious about the lead time, shipping options or the cost of it all? And how about Customs?

Returns & Exchanges

Want to return or exchange a product? We explain the conditions here.

How to video's

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