Returns & Exchanges Frequently Asked Questions

Yes, you can return products within 14 days of receipt, provided they are undamaged and in their original packaging.

To initiate a return, please email us at info@elliecashmandesign.com. We’ll review your request and provide the appropriate return address based on your location.

Important Notes:

• Customers are responsible for return shipping costs, including any duties or fees.
• Please ensure the product is securely packaged to prevent damage in transit.
• Once we receive and verify the returned item, we’ll process your refund or exchange promptly.

If your product arrives damaged, please email us at info@elliecashmandesign.com with a short explanation and photos of the issue. We’ll review your claim and respond as quickly as possible.

In most cases, we’ll send you a replacement at no cost once we receive the damaged item in its original packaging.