Customer Service

Top Questions

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What kind of samples are available?

We offer wallpaper and fabric samples. The wallpaper samples are available as individual wallpaper samples or as a wallpaper sample book. The fabric samples are only available as individual samples.

How to order wallpaper?

With our wallpaper configurator you can order your wallpaper in three easy steps:
1. Select color and material
2. Enter wall dimensions (to calculate wallpaper price and quantity)
3. Preview and customize the design

Please see our How to order wallpaper guide for more information. 

What types of wallpaper do you offer?

We offer two types of wallcovering material: non-woven and vinyl.

  • Our non-woven wallpaper is recommended for regular consumer use. The weight is 160 g/m² and comes on a roll in strips that are 48.7 cm/19.17" wide. It has a smooth and matte finish.
  • Our vinyl wallcovering consists of a non-woven backing with vinyl finishing and is recommended for commercial/contract use. The weight is 350 g/m² and comes on a roll in strips that are 125 cm/49.21" wide. It has a structured and slightly shiny finish.
What is the lead time?

The lead time is the preparation (including printing) time + the shipping time. 

The avarage preparation time per product category is:
Wallpaper                                                     5 days 
Fabric                                                            10 days
All other prodduct                                       2 days
We print wallpaper once a week on Tuesday and ship it Friday.

The shipping time depends on the carrier (FedEx, Post) and the shipping method (Economy, Priority, etc.) that you choose in the checkout. Depending on what you choose, the shipping times varies between 2 – 15 days for all countries.

Wallpaper to US with FedEx                      5 + 3 = 8 days
Wallpaper samples to US with FedEx      2 + 3 = 5 days
Wallpaper samples to US with PostNL    2 + 10 = 10 days

How do I measure my walls?

All of our wallpaper is printed on demand to fit your specific measurements. Please find our comprehensive advice on how to measure your walls here.

Do you ship worldwide including the United States and Canada?

Yes, we ship worldwide including the United States and Canada. However, before you order you have to select your (shipping) location first to get the correct currency, shipping cost and taxes. You can select your (shipping) location via the menu in the top right corner of our website. Or, click on United States, Canada or Europe & Other (for all other countries).


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All Wallpaper, Cushion, Fabric or Scarf related questions are answered here.


Everything related to your order, payment, discount or tax questions.


Curious about the lead time, shipping options or the cost of it all? And how about Customs?

Returns & Exchanges

Want to return or exchange a product? We explain the conditions here.

How to video's

Video example on how to install wallpaper.