Customer Service

Top Questions

We've got the answers
What kind of samples are available?

We offer wallpaper and fabric samples. The wallpaper samples are available as individual wallpaper samples or as a wallpaper sample book. The fabric samples are only available as individual samples.

What types of wallpaper do you offer?

We offer two types of wallcovering material: non-woven and vinyl.

  • Our non-woven wallpaper is recommended for regular consumer use. The weight is 160 g/m² and comes on a roll in strips that are 48.7 cm/19.17" wide. It has a smooth and matte finish.
  • Our vinyl wallcovering consists of a non-woven backing with vinyl finishing and is recommended for commercial/contract use. The weight is 350 g/m² and comes on a roll in strips that are 125 cm/49.21" wide. It has a structured and slightly shiny finish.
What is the lead time?

The lead time is the time between you place your order and the time your order arrives at your address. All our products except wallpaper will be shipped immediately after you’ve placed your order. A wallpaper order takes a day or two longer since we print it to your custom needs. We usually print wallpaper once a week on Tuesday and ship it on Thursday or Friday. We ship worldwide via FedEx. You can choose between FedEx International Priority or FedEx International Economy.

The shipping time for each service (under normal circumstances) is::

FedEx International Priority        1 - 2 days
FedEx International Economy    2 - 3 days

United States & Canada
FedEx International Priority        1 - 2 days
FedEx International Economy    4 - 5  days

Rest of the world
FedEx International Priority        2 - 4 days
FedEx International Economy    4 - 7 days

For example, if you live in the United States and you place your wallpaper order on a Monday, we'd (normally) print it on Tuesday, ship it on Thursday and you should receive it on Saterday with International Priority, and on Monday with International Economy. So, the lead time for a wallpaper order to the United States would approximately be 6-8 days.

How do I measure my walls?

All of our wallpaper is printed on demand to fit your specific measurements. Please find our comprehensive advice on how to measure your walls here.

Do you ship worldwide including the United States and Canada?

Yes, we ship worldwide including the United States and Canada. However, before you order you have to select your (shipping) location first to get the correct currency, shipping cost and taxes. You can select your (shipping) location via the menu in the top right corner of our website. Or, click on United States, Canada or Europe & Other (for all other countries).


Choose a Subject

Help by topic


All Wallpaper, Cushion, Fabric or Scarf related questions are answered here.


Everything related to your order, payment, discount or tax questions.


Curious about the lead time, shipping options or the cost of it all? And how about Customs?

Returns & Exchanges

Want to return or exchange a product? We explain the conditions here.

How to video's

Video example on how to install wallpaper.